I am recruiting for Pan India for Technical Support Engineer
#Experience - Freshers to 2 Years
#Location -DXC Base Location
ROLE: Technical Support Engineer L1
Profile:
Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Willing to work in night shifts; Excellent written & spoken communication skills
#Responsibilities
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation
• Accomplish other duties as required
• High Technical skill sets & Hands on technical support experience
• Super user of Microsoft Office
• Adherence to policy and procedures (compliance)
• Ability to multi-task and prioritize
• Ability to manage commitments to customer, manager etc
• Ability to diagnose problems and take corrective action
• Ability to assess progress against SLA and intervene as necessary
• Ability to work with individuals to review measures and to coach towards meeting SLA’s
• Ability to escalate as appropriate
Interested Can share resume to
puja.mishra@dxc.com